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How to report a hardware or software problem?

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Pablo Doerig
Troubleshoot

If you encounter a hardware problem or software error, please report it to your local FluidFM distributor or - if you are a direct customer of Cytosurge - with the button below.

To resolve any issue swiftly, please include the following information:

  • A detailed written description of the problem

  • Include a video, photo, screenshot or sketch of the issue

  • Include our software log files

  • Include the Windows event viewer files in case of a software crash

With this information, we or your local distributor will help you to efficiently resolve the issue.

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