Customer support


Find answers to your FluidFM® technology related questions. FAQ's, protocols, manuals, software download, and more.

Send us your questions

We kindly ask you to first check the Know-how section below. If your question is still unanswered or the problem persists, please get in touch with us:

Send us your questions on FluidFM technology, the applications, or our systems. Our FluidFM experts will get back to you as soon as possible.

Submit your question now

If you encounter a hardware problem or software error, please report the issue including the following information:

  • A detailed written description of the problem

  • Include a video, photo, screenshot or sketch of the issue

  • Include our software log files

  • Include the Windows event viewer files in case of a software crash

Please send the information to:

  • us if you are a direct customer: Submit a ticket

  • your local FluidFM distributor if you are not a direct customer of Cytosurge

We or your local distributor will help you to efficiently resolve the issue.

We would like to apologize for any problem you encounter with FluidFM probes. In case you experienced issues with one of our probes (e.g. probe leak, probe can not be filled, etc.), and to asses if your issue is covered by our probe warranty, please report the issue including the following information:

  • This form - completed for each issue

  • Please do not forget to enclose any supporting evidence (e.g. video or image)

Please send the information within 5 days to:

  • us if you are a direct customer: Submit a ticket

  • your local FluidFM distributor if you are not a direct customer of Cytosurge

We or our distributor will contact you as soon as possible with a solution!

Know-how

FluidFM probes

FluidFM ADD-ON

FluidFM OMNIUM (previously: FluidFM BOT BIO Series)